An energy supplier stops losing claims to incomplete paperwork
A European energy supplier meeting a national savings obligation through works submitted by its installer partners.
The situation
A European energy supplier subject to a national savings obligation. It does not carry out the works itself: independent installer partners do, and each one submits its paperwork to claim its share. The supplier answers to the certifying body for every claim it passes on.
The obligation is met by volume, and volume arrives as paperwork. Every claim had to be checked by hand before it could be submitted, and when the certifying body rejected one, the rejection came back late, past the deadline to fix it.
The rule Ceertia applies
The installer’s qualification must be valid on the commitment date, not on the day the claim was submitted.
How it runs
The case arrives from whoever sends it, with the signed quote, invoice, signed declaration, proof of household income, site photos and installer qualification. Anything missing is flagged on receipt.
Each rule returns a verdict with its evidence: what Ceertia saw, where, and why it concluded. Every verdict is stored with its rule version, source excerpt and timestamp. Standardized use cases, one per operation type, declare what a complete case must contain and the questions Ceertia must answer about it. Installers submit into their own workspace, so a rejection comes with exactly what is missing and a request they can fulfill themselves.
Your team keeps the decision, on sourced evidence, with a full audit log. When something is missing, the submitter corrects and resubmits in their own partner workspace.
What changes in the work
- Back-office staff opened every claim to check the same points by hand.
- Incomplete claims came back from the certifying body late, past the deadline.
- Nobody could say which installer partner produced the most rejects.
- Cases are checked on arrival; the installer is told what is missing the same day.
- Every verdict carries the rule version and the source excerpt, so a rejection can be contested.
- Reject rates are visible per partner, per type of evidence, per month.
Your team keeps the decision, on sourced evidence, with a full audit log.
A program operator aggregating savings operations on behalf of several energy suppliers, growing its installer network faster than it could hire reviewers.
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