Defending two years of decisions in a regulator audit
An energy supplier asked by its supervisory body to justify past decisions on a sample, under rules that had been revised since.
The situation
An energy supplier with years of submitted claims behind it, asked by its supervisory body to justify the decisions taken on a sample. In the meantime, the reference framework had been revised.
Justifying an old decision meant finding the person who made it, and hoping they remembered which version of the rules applied. Nothing in the archive proved what an earlier claim had actually been checked against.
The rule Ceertia applies
Every verdict is stored with its rule version, source excerpt and timestamp: nothing is asserted without its proof.
How it runs
The sampled decisions come from the archive, with their rule versions, verdict records, source excerpts and reviewer decisions.
Each rule returns a verdict with its evidence: what Ceertia saw, where, and why it concluded. Every verdict is stored with its rule version, source excerpt and timestamp. Rule versioning is not an add-on here. The audit consisted of replaying decisions, not reconstructing them.
Your team keeps the decision, on sourced evidence, with a full audit log. Any decision can be replayed, later, against the rules that applied at the time.
What changes in the work
- Justifying an old decision meant finding the reviewer who made it.
- Nobody could prove which version of the rules an earlier claim had been checked against.
- Preparing an audit pack was a long manual assembly job.
- Each decision replays against the rule version applicable at its own date.
- Every verdict shows its source excerpt and its timestamp.
- Sampled decisions are answered from stored verdicts, not rebuilt by hand.
Your team keeps the decision, on sourced evidence, with a full audit log.
A European energy supplier meeting a national savings obligation through works submitted by its installer partners.
Read the case Energy efficiencyA program operator scales its partner network without scaling its back officeA program operator aggregating savings operations on behalf of several energy suppliers, growing its installer network faster than it could hire reviewers.
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